We Are Thrive Ltd are committed to providing our customers with the highest quality products and exceptional service. To ensure the integrity of our refund and returns process, we require photo verification for all returns.

Refund Policy:

• We offer a full refund on unopened and undamaged products returned within 7 days of purchase, subject to photo verification.
• To be eligible for a refund, the product must be in its original packaging, unopened, and in a resalable condition.
• Customers must provide photo evidence of the unopened and undamaged product, including the original packaging, as part of the return request.

Returns Policy:

• We accept returns only on products that are unopened and have not been tampered with, with photo verification required.
• If you wish to return a product, please contact our customer service team within 7 days of receiving your order to initiate the return process.
• Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
• Photo verification of the unopened and undamaged product, including the original packaging, is required before the return is authorized.

Exceptions:

• We do not accept returns or offer refunds on opened or tampered-with products, unless they are damaged or defective upon arrival.
• Returns and refunds are not available for products purchased through unauthorized third-party sellers.

How to Initiate a Refund or Return:

• To initiate a refund or return, please contact our customer service team at hello@we-are-thrive.co.uk
• Provide your order number and details regarding the reason for the return.
• Our customer service team will guide you through the return process and provide instructions for photo verification.
• Once photo verification is received and the return is approved, we will process the refund accordingly.

Note: This refund and returns policy with photo verification applies only to purchases made directly from www.we-are-thrive.co.uk. For products purchased through third-party retailers, please refer to their respective refund and returns policies.

We Are Thrive Ltd reserves the right to update or modify this policy at any time without prior notice. Please review our website or contact our customer service team at hello@we-are-thrive.co.uk for the most current information regarding refunds and returns.

Thank you for choosing Thrive. We value your trust and strive to ensure a transparent and reliable refund and returns process for all our customers