We Are Thrive Ltd are dedicated to providing our customers with prompt and reliable shipping services to ensure a seamless shopping experience. Below is our shipping policy outlining our commitment to timely order processing and delivery.

Order Processing:

• Orders placed before 5pm (UK) on business days will be processed the same day.
• Orders placed after 5pm (UK) or on weekends and public holidays will be processed on the next business day.

Dispatch Time:

• We strive to dispatch all orders promptly to minimize wait times for our customers.
• Most orders are dispatched within 24 hours of order placement.
• In some cases, orders may take up to 2 business days to dispatch, depending on order volume and product availability.

Shipping Methods:

• We offer standard shipping options for domestic and international orders.
• Domestic orders are typically shipped via Royal Mail
• International orders are shipped via Royal Mail and may vary in delivery time based on destination and customs clearance.

Estimated Delivery Time:

• Estimated delivery times vary depending on the shipping method selected and the destination.
• Domestic orders typically arrive within 7-10 days from the date of dispatch.
• International orders may take longer to arrive, depending on the destination country and customs processing.

Tracking Information:

• We do not provide tracking information, however should you have any concerns regarding the whereabouts of your order, please contact hello@we-are-thrive.co.uk and we will assist you with relevant updates.

Delivery Issues:

• While we strive to ensure timely delivery of all orders, unforeseen circumstances such as weather delays or carrier issues may impact delivery times.
• If you encounter any issues with the delivery of your order, please contact our customer service team, and we will assist you in resolving the issue promptly.